Shipping & Returns
- We offer secure check-out. All credit card information is encrypted and we are a level one "Verified Merchant".
- Dedicated Customer Service available 9:00 am to 6:00 pm EST - Monday through Friday.
- Satisfaction Guaranteed.
- Orders are not processed unless billing and shipping addresses are the same.
- If there is any issue with the shipment - specifically from the date the package shows delivered by the carrier, we must be notified if there is anything missing or damaged within 3 days of receipt of shipment according to the carriers tracking number.
- When running a shipping promotion (free shipping, flat-rate, etc.), if a shipment exceeds 10 lbs in weight, customer will have to pay the actual shipping weight, and will not be eligible for promotion.
- Prompt delivery to most countries - generally within 14-21 business days by UPS or USPS.
- Double wall reinforced boxes with protective packing material.
- All shipments are insured for full value.
- All shipments are electronically tracked.
- We offer Priority Mail and UPS Ground shipping to Canada.
- Remaining countries ship at actual Priority Mail postal rates including insurance and tracking number.
If you encounter any issues with regards to placing an order or shipping, please email firstname.lastname@example.org, or call +001-561-350-4045 to inquire about ordering options.
Please note customers are responsible for all extra duties, taxes, customs fees, and any other charges or fees that may be incurred by importing products into their respective country. Large orders, heavy, and over-sized items may require additional shipping charges which will be determined once we pack, weigh and value the contents for insurance coverage.
We offer a 7 day from receipt of goods, no-hassle return policy. However the following conditions must be met:
1. All purchases are refundable except for items specially ordered for a customer or custom productions. Customers must call for Return Authorization.
Awesome Diecast: Returns
141 NW 20th Street
Boca Raton, Florida 33431
2. We do accept returns for items a customer may have ordered that don’t meet expectations or are the wrong scale, but customers will be responsible for returning these items at their expense. Shipping costs in these circumstances will not be refunded. There is no re-stocking fee.
3. Please include order number or name and address with any returns so credits can be promptly applied.
4. Orders paid with money order or check will only receive in-house credit. Orders paid with credit card, PayPal or Affirm will be refunded within 5 business days.
All damaged and or missing items must be reported within 3 days of receipt. If the item appears to have been damaged during shipment, please keep all packaging materials. The carrier may need to do a follow-up visit before we can issue a claim for a refund.
If the item appears to have a manufacturing defect, please keep the item in its original box. In either case, please contact us to discuss your options.
If the shipment is missing altogether after the tracking number shows delivery, we must be notified immediately so an investigation with the carrier can be initiated.
Terms & Conditions
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use and/or shop on this site.
Free Shipping Terms & Conditions
Occasionally, we offer promotions that include free standard shipping on orders. This applies specifically to orders in the USA only and for IN-STOCK items only. For expedited shipping, additional charges will apply. Offer applies to the lower 48 states. Offer excludes Alaska, Hawaii, APO/FPO and international orders. Sales tax and charitable donations are excluded from subtotal for purposes of this offer.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Awesome Diecast, LLC. The collective work includes works that are licensed to Awesome Diecast, LLC. Copyright 2021, Awesome Diecast, LLC - ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Awesome Diecast, LLC or purchasing Awesome Diecast, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Awesome Diecast, LLC or to purchase Awesome Diecast, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Awesome Diecast, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Awesome Diecast, LLC used in the site are trademarks or registered trademarks of Awesome Diecast, LLC.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Awesome Diecast, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Awesome Diecast, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Awesome Diecast, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Awesome Diecast, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Awesome Diecast, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Awesome Diecast, LLC product is mistakenly listed at an incorrect price, Awesome Diecast, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Awesome Diecast, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Awesome Diecast, LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Awesome Diecast, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Awesome Diecast, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided.
Your use of this site shall be governed in all respects by the laws of the state of Florida, United States of America without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Awesome Diecast, LLC products) shall be in the state or federal courts located in Palm Beach County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Awesome Diecast, LLC must be commenced within one (1) year after the claim or cause of action arises. Awesome Diecast, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Awesome Diecast, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Awesome Diecast, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Awesome Diecast, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Awesome Diecast, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Awesome Diecast, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Awesome Diecast, LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Awesome Diecast, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Awesome Diecast, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Awesome Diecast, LLC, Awesome Diecast, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Awesome Diecast, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Awesome Diecast, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).